TerryMon
FAQ

Frequently Asked Questions

Things you might want to ask about TerryMon — and if you can't find an answer, just ask the AI Health Assistant on LINE.

Can the AI Health Assistant diagnose my pet?

No. It provides general health and care information, helps organise your questions and reminds you when a vet visit is needed. It does not diagnose, treat, prescribe or interpret individual reports.

Are the care advisors veterinarians?

Care advisors handle daily records, diet and lifestyle management. When medical judgement is involved, we match you with a partner vet hospital where licensed veterinarians take over.

Can I upload health-check reports?

Yes — you can store and organise report dates, items and historical trends. The medical meaning of individual values and follow-up care should be interpreted by your original clinic or a partner vet hospital.

Does the health-check discount apply at every hospital?

Discounts apply only at participating partner hospitals and on selected health-check plans. Actual items, prices and booking methods follow each hospital's announcements.

Can the NT$9,900 shopping credit pay for medical fees?

No. The credit applies only to selected supplements and AIoT products on the TerryMon platform, and cannot offset any veterinary consultation or health-check fees.

Which vet hospitals do you work with?

We currently partner with 450+ vet hospitals across Taiwan, covering all regions and major specialties (family practice, internal medicine, cardiology, dentistry and more). You can also search directly on the Find a Vet Hospital page.

Still have questions?

The AI Health Assistant is available 24/7 — or create your pet's free health profile and get started.

Create a Free Pet Health Profile Ask on LINE